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Case 186 – Customer requested the service/parts manual for his recently purchased appliance and was refused on health and safety grounds

Home » Blog » News » Case 186 – Customer requested the service/parts manual for his recently purchased appliance and was refused on health and safety grounds

A private consumer asked for detailed information (service and/or parts manual with parts listings) from the appliance manufacturer to assist with own repairs of own household appliances. The manufacturer claimed that H&S Regulations prevented them providing this information.

http://news.hse.gov.uk/

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