Last updated: 3rd March 2025
At Forklift Agency Limited (“we”, “us”, or “our”), we are committed to protecting the privacy and personal data of our clients, trainees, and visitors. This Privacy Policy outlines how we collect, use, share, and protect your personal information—whether online via our website or offline during our training services. It is designed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
1. Who We Are
Forklift Agency Limited is a UK-based company providing accredited forklift and manual handling training to businesses across the country. Our registered office is:
Forklift Agency Limited
First Floor Suite 1.01b, 62 King Street, Belper, Derbyshire, DE56 1PZ
Company Number: 06113583
Website: https://forkliftagency.co.uk
More Legal Information
Our designated Data Protection Manager is Rhys Adams, Director of Forklift Agency Limited.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Online (via website or CRM):
- Name, email address, and contact details
- Employer and business information
- IP address and browser data
- Website usage data (via Google Analytics)
- Email marketing preferences
Offline (at training sessions):
- Trainee full name and employer
- Email address and contact number
- National Insurance Number (if required)
- Photographs (for ID purposes and certification)
- Test results, sign-in forms, and risk assessments
3. How We Collect Personal Data
We collect data in several ways, including:
- Through website contact or enquiry forms
- During booking or onboarding with a client company
- Manually at training sessions via paper forms and assessments
- Via CRM integrations, email campaigns, and analytics tools
4. Legal Basis for Processing
We rely on the following legal bases to process personal data:
- Contractual obligation: To provide training and certification to our clients
- Legal obligation: To maintain accurate training records for regulatory and accreditation purposes
- Legitimate interests: To manage relationships, improve our services, and send relevant business updates
- Consent: For email marketing (where required)
5. How We Use Personal Data
We use personal data for the following purposes:
- To provide and manage forklift training and certification
- To verify trainee identities
- To generate and issue training certificates
- To meet accreditation requirements (e.g., BRITTOp)
- To manage accounts and payments (via Xero)
- To send email updates, newsletters, or offers (via Mailchimp and Brevo)
- To comply with legal, regulatory, or auditing requirements
6. Data Sharing and Third Parties
We do not sell personal data. We may share it with:
- Accrediting bodies (e.g., BRITTOp) for certification and compliance
- Third-party platforms:
- Xero (Accounting)
- Mailchimp / Brevo (Marketing)
- Google Analytics (Website statistics)
- Subcontracted instructors or admin personnel, under strict confidentiality
All third-party services are assessed for GDPR compliance.
7. International Transfers
Some data may be stored or processed outside the UK, including via Google Drive backups. Where this occurs, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) and two-factor authentication (2FA) are in place.
8. Data Retention
We retain training records and customer data for a minimum of 7 years, in line with legal and industry requirements, unless a client requests a longer retention period. Paper forms are securely scanned and stored digitally; physical copies are destroyed within one month.
9. Your Data Rights
Under UK data protection law, you have the right to:
- Access a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to retention obligations)
- Object to or restrict certain processing activities
- Withdraw consent to marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact Rhys Adams at:
📧 dp@flt-agency.co.uk
📞 0330 330 9495
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure on-site servers and password-protected systems
- Regular data backups to encrypted cloud storage
- Access controls for staff and instructors
- Secure destruction of paper records
11. Cookies and Website Tracking
Our website uses cookies to enhance user experience and collect analytics. You can manage or disable cookies via your browser settings.
Types of cookies we use:
- Functional cookies (e.g., remember login details)
- Analytical cookies (Google Analytics)
- Marketing cookies (from embedded services like YouTube)
For more details, please see our [Cookie Policy].
12. Embedded Content and External Links
Our website may include embedded content (e.g., videos, forms) from other sites. These third-party sites may collect data about you independently. We encourage you to review their privacy policies.
13. Offline Data Handling
All offline training data is collected by instructors or staff on paper forms, which are securely transported, scanned, and stored on our internal systems. Paper copies are disposed of via secure shredding after digital conversion.
14. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact:
Rhys Adams
Data Protection Manager
📧 dp@flt-agency.co.uk
📞 0330 330 9495
